Your Tech Neighbour
Supplier: Your Tech Neighbour, a sole proprietorship operated by Graham Low
Mailing Address: 3906B Jingle Pot Road, Nanaimo, British Columbia V9T 0K3
Effective Date: September 2, 2026
This Agreement applies to Shield Care, Guardian Care, and Titan Care memberships provided by Your Tech Neighbour. It applies together with our Terms & Conditions, Privacy Policy, and Limitations of Liability.
1. Your Membership
Shield Care, Guardian Care, and Titan Care may each be purchased as either a monthly or annual membership. Before purchase, you will be shown the membership, billing option, price, applicable taxes, and other required purchase information. That information forms part of your membership agreement.
2. What Your Membership Includes
Shield Care includes unlimited scam checks and guidance by phone, text, and email during published business hours, including help with suspicious emails, texts, websites, phone calls, links, requests for money, or requests for personal information. It also includes scam alerts and guidance if you believe you may have been targeted.
“Unlimited scam checks” means there is no set limit on scam-related questions during an active membership. Scam checks are not an emergency service and do not include a guaranteed response time.
Guardian Care includes everything in Shield Care, plus one remote computer safety check during each monthly service period. The check applies to one computer chosen by the member and covers operating-system and browser updates, security-software status, a malware scan, basic account and security settings, and general computer health.
Guardian Care also includes preferred scheduling and priority response during published business hours, plus 15% savings on eligible in-home technology support.
Titan Care includes everything in Shield Care and Guardian Care. The Guardian computer safety check is incorporated into one in-home comprehensive security review during each monthly service period covering account security, digital privacy, backup protection, home network security, and one computer.
For Guardian and Titan, each monthly service period begins on the membership start date and repeats monthly. The member must schedule the included check or review. Appointments are subject to availability during published business hours, unused appointments do not carry over, and missed or rescheduled appointments may be rebooked within the same service period if availability permits. Troubleshooting, repairs, installations, and other work outside the included membership benefits may be provided separately at applicable member rates and is subject to our Terms & Conditions.
3. Term, Billing, Cancellation and Refunds
Monthly memberships renew automatically each month until cancelled. The applicable fee and taxes will be charged using the payment method provided at purchase.
You may cancel automatic renewal at any time, before or after a monthly renewal date, without charge or penalty. Cancellation prevents future renewals. If cancellation occurs after a renewal, unused time in the current membership period is not refunded unless required by law.
Annual memberships provide 12 months of membership and do not automatically renew. You may cancel within 14 days of purchase for a full refund. After that period, the membership continues for the remainder of its 12-month term and is non-refundable if you choose to stop using it, except where required by law.
We may remind you before an annual membership expires. Continuing requires you to actively purchase a new annual membership at the price then in effect. No renewal payment will be taken automatically.
Applicable taxes will be added where required by law. Payments may be processed by a third-party payment provider and are subject to that provider’s applicable terms and privacy practices.
Nothing in this Agreement limits any cancellation, refund, or other consumer right that cannot lawfully be excluded or restricted.
4. Changes to Your Membership
Your Tech Neighbour may unilaterally amend only:
- the membership services and benefits described in Section 2; and
- the price of a monthly membership described in Section 3.
No other provision may be unilaterally amended under this Section, and we will not unilaterally change the cancellation or refund terms.
For a permitted amendment, we will provide notice not less than 30 days and not more than 60 days before the change takes effect, in a manner that enables us to confirm receipt.
The notice will identify the amended provision, explain the change, and, if the change increases your obligations or reduces ours, explain your right to cancel at any time without charge or penalty. Monthly price changes apply only after the required notice. The price of an annual membership already purchased will not change during its 12-month term; a later annual membership will be offered at the price then in effect.
5. Other Important Information
You will have an opportunity to review this Agreement and the applicable Terms & Conditions, Privacy Policy, and Limitations of Liability before purchase and will receive copies by email afterward.
We will retain a record of your acceptance. You may ask questions before purchasing, and nothing in this Agreement limits rights or protections provided by applicable law.
Your Tech Neighbour
Nanaimo, British Columbia
(250) 895-3037
admin@yourtechneighbour.com
yourtechneighbour.com
Subscription Agreement Version: v1.0 — September 2, 2026