Friendly, In-Home Tech Help You Can Understand
Practical Help With the Technology You Use Every Day
We provide friendly in-home and remote tech support in Nanaimo for computers, Wi-Fi, printers, and everyday technology problems that can be confusing or frustrating. Whether something has stopped working or you need help getting set up properly, we’ll take care of it for you in a calm, clear, and respectful way.
We explain things in plain language, address the problem, and make sure you understand what was done before we leave.
No pressure. No jargon. Just reliable help.
What We Can Help With
Some of the most common technology issues we help solve.
Computer Help
- Slow or frozen computers
- Virus, malware, and security issues
- Email setup and password recovery
- New computer setup and data transfers
- Software installation and updates
- Printer connection problems
Internet & Wi-Fi Help
- Wi-Fi not working or dropping out
- Slow internet
- Router setup and troubleshooting
- Connecting multiple devices
- Extending Wi-Fi range
- Connecting phones, laptops, tablets, and other devices
Smart TV & Device Setup
- Smart TV setup
- Streaming apps such as Netflix and YouTube
- Smart speakers and other smart devices
- Basic smart home setup
- Remote control setup and troubleshooting
- Bluetooth device setup
- Google Home or Alexa setup
Simple, Upfront Pricing
In-Home Support
$99
for the first hour
Most issues are resolved within the first hour. If more time is needed, we bill in 15-minute increments.
Remote Support (Phone or Online Help)
$69
per hour
Most issues are resolved within an hour. If more time is needed, we bill in 15-minute increments.
| Common Service | Typical Time |
| Printer setup | 30–60 minutes |
| New computer setup | 1–2 hours |
| Virus removal | 1–3 hours |
| Wi-Fi troubleshooting | 1–2 hours |
| Smart TV setup | 30–60 minutes |
*Note these are estimates only. Actual time may vary depending on the situation.
Before continuing beyond the first hour, we’ll explain what additional work is needed and the expected cost. If we believe a repair or service isn’t worth the cost, we’ll tell you honestly.
What You Can Expect
- Friendly, respectful service in your home
- Clear explanations without technical jargon
- Careful diagnosis before any work begins
- Honest advice, including if something isn’t worth fixing
- No surprise charges or hidden fees
- Work done carefully, without rushing
How We Make This Easy for You
- Get in Touch With Us – Call, email, or message us and briefly explain what you need help with. No technical knowledge is required.
- Friendly Conversation – We take the time to understand the issue in plain English and answer any questions to find the best solution for you.
- Clear, Upfront Pricing – You’ll receive a simple explanation of the solution and the cost before any work begins, so there are never any surprises.
- Personal Support – We help resolve the issue and explain everything clearly so you feel confident using your technology.
- Mobile Service – We come to you. There’s no need to leave your house or bring your equipment to a storefront.
Get in Touch – We’re Here To Make It Simple.
Call or message us today. We’ll explain your options and help you decide whether in-home or remote support is the best fit for you.