Before You Click. Before You Answer. Before You Pay. Before You Panic.
If something feels suspicious, don’t guess, call Your Tech Neighbour first.
Scammers are becoming more convincing every day. Emails look real. Text messages look real. Phone numbers appear legitimate. Artificial intelligence can even imitate the voices of family members.
Scams can cost you thousands of dollars or even put your nest egg at risk. One phone call to Your Tech Neighbour and a few minutes of guidance could make all the difference.
We provide scam protection for seniors in Nanaimo, helping you stay connected, protected, and confident with technology. When something feels off, confusing, or urgent, we help you slow things down, understand what’s happening, and decide what to do next. No pressure. No judgment. Just clear, calm guidance when you need it most.
What We Help You With
Real situations we help with every day:
- “I got an email from my bank. Is it real?”
- “Someone called saying they’re from Microsoft.”
- “A grandchild needs money urgently.”
- “Someone wants payment with gift cards.”
- “This website has a great deal but is it safe?”
If it feels urgent, emotional, or confusing, that’s exactly when to check with us.
What Is Scam Protection?
Scammers use technology to make their stories convincing. They use fear and pressure to make you act.
Scam Protection gives you something scammers can’t account for: a second opinion you trust.
Scam Protection is built around the principle of having a trusted person to contact whenever something doesn’t feel right. It also includes scam alerts and updates, along with guidance and support if you think you may have encountered a scam.
You don’t have to figure it out alone. You just have to ask.
Scam Protection is the cornerstone of every Your Tech Neighbour membership. Higher levels of membership build on that foundation with more proactive and hands-on support to help you stay safer.
How It Works
- You receive something suspicious.
- Before responding, you contact Your Tech Neighbour.
- We review it with you in plain language.
- We help you understand whether it’s legitimate or a scam.
- If it’s a scam, we guide you on what to do next.
What Your Membership Includes
Ongoing Support When You Need It
Your membership gives you continued access to trusted Scam Protection support, including:
- The ability to ask “Is this a scam?” before taking action
- Help reviewing suspicious emails, texts, phone calls, and websites
- Guidance before sending money or sharing personal information
- Alerts about new scams targeting seniors
- Support and next steps if you believe you may have been targeted
With a membership, you always know who to contact when something doesn’t feel right. The different plans are designed around how much assistance and involvement you want.
Choose the Level of Support That’s Right For You
Shield Care
For individuals who want a trusted person to contact whenever something feels suspicious and support if they believe they may have encountered a scam.
Guardian Care
Proactive support to help you stay informed, prepared, and confident with safer technology habits.
Titan Care
Our highest level of digital protection, with hands-on support to help secure your technology, online presence, and home network.
*Scam Protection is designed to help reduce your risk of becoming a victim of fraud through education, guidance, and support. However, because scam tactics continually evolve, no protection service can guarantee complete prevention of scams or financial loss.
Scam Protection Memberships
Choose the level of care that’s right for you.
Shield Care
Whenever something feels suspicious, you have someone to ask before you act.
$30
/month
OR
$300
/year ($25/month)
SAVE $60/year with annual billing
+
Scam support: 7 AM – 7 PM, 365 days a year
+
Unlimited “Is this a scam?” checks and guidance
+
Contact us before sending money, clicking links, or sharing information
+
Phone, text and email support
+
Help with suspicious emails, texts, websites and phone calls
+
Scam alerts and updates on new threats
+
Support and next steps if you believe you may have been targeted
Guardian Care
Proactive support to help you stay informed, prepared, and confident with safer technology habits.
⭐ Most Popular
$60
/month
OR
$600
/year ($50/month)
SAVE $120/year with annual billing
+
Everything included in Shield Care Plus:
+
Extended 24/7 urgent scam support, 365 days a year
+
Monthly remote computer safety check
+
Priority scam response
+
Preferred scheduling for regular tech support
+
15% savings on in-home technology support
Titan Care
Our highest level of digital protection, with hands-on support to help secure your technology, online presence, and home network.
$130
/month
OR
$1,200
/year ($100/month)
SAVE $360/year with annual billing
+
Everything included in Shield Care and Guardian Care Plus:
+
Account Security Setup: password manager setup, stronger passwords, and account protection
+
Digital Privacy Review: privacy settings and online habits to help reduce personal information exposure
+
Backup Protection Setup: assistance setting up reliable backups for important files, photos, and documents
+
Home Network Security Review: Wi-Fi security, router settings, and connected devices
WHY TRUST YOUR TECH NEIGHBOUR
Support you can feel comfortable reaching out to
We’re a local business built on patience, clarity, and trust.
- Friendly, respectful support
- No technical jargon
- Remote or in-home help
- Clear, upfront pricing
- Calm guidance when things feel urgent
Your Tech Neighbour was created to provide seniors with a trusted local resource for technology questions, scam concerns, and digital safety. With over 35 years of experience in technology, we’re here to help you feel more confident using your devices. Learn more about Your Tech Neighbour.
We believe technology should feel helpful—not stressful.
Not sure about something?
Don’t guess. Don’t rush. Don’t respond.
Contact Your Tech Neighbour first.