Remote Support gives customers in Nanaimo a convenient way to get computer help from Your Tech Neighbour while they remain at home. With your approval, we can view and control your computer remotely while you are present, so we can diagnose and resolve technical problems together.
Only start a Remote Support session when you are currently speaking with Your Tech Neighbour.
We will never contact you unexpectedly and ask you to provide remote access to your computer.
Before You Connect
- Please review these steps before starting your Remote Support session
- Save any work you currently have open before beginning the session.
- Close anything private that you do not need during the support session.
- Make sure you are currently speaking with Your Tech Neighbour.
To Start Your Session
- Click Start Remote Support below.
- Enter the 10-digit Session ID we gave you.
- Enter your name and click “Join Session.”
- Review the security message, then click “Agree and Download.” Once the download is complete, open the downloaded support program to start the session.
Once connected, we can see your screen and assist you while you remain at your computer.
Ready to begin?
When the Session Is Finished
When support is complete, we will end the remote support session.
After the session ends, a confirmation page may open in your browser showing that the remote support session has ended successfully.
You must start and approve each new remote support session. Your Tech Neighbour will not have permanent access to your computer.
Not sure what to do?
Stay on the phone with us. We will guide you through each step.